Terms & Conditions


Ensure You read Cognitia Consulting Ltd terms and conditions thoroughly as they govern Your use of Cognitia Consulting Ltd services and limits our liability to You. By enrolling onto a Cognitia Consulting Ltd course or qualification, You are deemed to have accepted the terms and conditions outlined in this document


  1. Definitions2
  2. Scope of Terms and Conditions 2
  3. Payment of Fees 2

3a. Payment Plans (Scheduled Payments) 3

3b. Construction Based NVQs which can be used to obtain a CSCS card. 4

  1. Enrolment, Transfer and Cancellation 4
  2. Programme of Study 4
  3. Eligibility for study 5
  4. Liability for Cognitia Consulting Ltd 5
  5. Memberships 5
  6. Termination 5
  7. Physical and or verbal Abuse 6
  8. Intellectual Property Rights (IPR) 6
  9. Miscellaneous 6
  10. General Data Protection Regulation (GDPR) 6
  11. Further Information 7
  12. Statutory Rights 7
  13. NVQ’s 7
  14. Duration/Access 7
  15. Complaints Procedure 8
  16. Privacy Policy 8
  17. Plagiarism Policy 10
  18. Terms of Use of Website Policy (“Terms of Use”) 11

1. Definitions

1.1. In the Terms & Conditions the following terms shall have the following meaning: –

Accredited Course Provider means Cognitia Consulting Ltd
Application Form means the form submitted by You to Cognitia Consulting Ltd when You apply to enrol or register for a Qualification or Assessment with Cognitia Consulting Ltd;
Conditions means these Cognitia Consulting Ltd General Terms and Conditions for Students;
Enrolment Fee means the fee payable by You when You apply to become a student/candidate of Cognitia Consulting Ltd;
Guide(s) means the guides issued by an “Awarding Body” from time to time in respect of Cognitia Consulting Ltd Qualification’s

IOSH means the Institution of Occupational Safety and Health. IOSH Services Limited company registration number 1816826. Address: The Grange, Highfield Drive, Wigston, Leicestershire, LE18 1NN
Malpractice Policy means the latest policy relating to malpractice, which may from time to time be amended;
Assessment these are assessments of practical units and/or examinations which contribute towards Your final qualification;
Policies means the policies of Cognitia Consulting Ltd and Awarding Bodies as amended, updated or added to from time to time.

Registration Fee means the fee payable by You when You register to undertake a specific Qualification/Assessment with Cognitia Consulting Ltd
Scripts means the document containing Your answers to Assessments;
Awarding Body Pro Qual, CITB, NEBOSH, IOSH or any other organisation providing accreditation for Qualification’s to Cognitia Consulting;
You or Your refers to You, the student or prospective student for Cognitia Consulting Ltd Qualification’s;

We or Us refers to Cognitia Consulting Ltd

2. Scope of Terms and Conditions

2.1. These Conditions govern Your relationship with Cognitia Consulting Ltd and the Awarding Body which may come into force through any registration or enrolment You commit to through Cognitia Consulting Ltd. For the avoidance of any doubt. 

Awarding Bodies are not responsible for the provision of tuition for NVQ’s, or other such services such as on-site assessments at any venue or centre.

2.2. Pursuant to clause 2.1 these Conditions shall set out the basic obligations of Cognitia Consulting Ltd and Your obligations and responsibilities which includes but is not limited to fees and payments.

2.3. When You enrol upon a programme of study for Your Qualification’s Your contract for that programme of study is with Cognitia Consulting Ltd. the Awarding Body is not a party to this contract.

3. Payment of Fees

3.1. Cognitia Consulting Ltd fees are subject to UK VAT.

3.2. Cognitia Consulting Ltd course fees include examination registration and sitting fees unless specified.

3.3. The full fee, the minimum deposit or an official purchase order must accompany Your purchase or application for the programme. Where a purchase order is received, the invoiced fees are payable within 30 days. Any company sponsoring an applicant is responsible for the fees in all circumstances.

3.4. You may also be liable for further additional fees (including but not limited to a fee for reviewing marks, registration fees, renewal fees and additional administration fees) which may not be set out in Your contract with Cognitia Consulting Ltd or the Awarding Body. Any additional charges applied by Your bank or money transfer provider must be covered by You. If this fee is deducted from the amount paid to us, We will invoice You for this amount which then needs to be paid in full.
3.5. Credit Card and International Debit Card payment/s may incur a 2.5% handling charge;
3.6. Payment Plans are offered by Cognitia Consulting Ltd under the following guidance;
3.6.1. Cognitia Consulting Ltd may refuse an application for a Payment Plan without reason;
3.6.2. 30% of the total course fee is required as the minimum deposit for a Payment Plan;
3.6.3. Cognitia Consulting Ltd will charge £15+VAT for each monthly instalment following the initial deposit;
3.6.4. The balance of Your account must be cleared in full, prior to You registering for examinations;
3.6.5. Your course advisor will agree Your Payment Plan with You, Prior to the commencement of Your qualification;
3.6.6. Failure to maintain Your agreed payment will result in Your course access to be suspended
3.6.7. Should Your course access be suspended (per 3.6.6) Your account will accrue a £20+VAT per month admin charges.
3.6.8. Payment Plans can be paid by: Direct Debit, Credit/Debit card or Bank transfer subject to bank charges/ fees.
3.6.9 Once online access has been granted, the agreed payment plan will take effect.

3.6.10 Where You have undertaken and completed an NVQ qualification using a payment plan, all fees must be paid in full before Cognitia Consulting Ltd will release Your certificate to You.  

3.6.11 Your certificate remains the property of Cognitia Consulting Ltd until the balance of your account is paid in full.

3.6.12 Any finance agreement You enter into is a legally binding agreement, Your agreement is between You and the chosen third party finance company of Cognitia Consulting Ltd.  

3.6.13 Cancellation of any payment arrangements such as Direct Debit does not terminate the agreement.

3a. Payment Plans (Scheduled Payments)

3a.1 Where a payment plan is agreed between Cognitia Consulting Ltd and You, the total cost of the qualification will be split across 6 monthly payments.  This requires You to make the first payment at the time of taking out the qualification and then 5 equal monthly payments. (or less if requested by the Client)

3a.2 The first payment will be made manually either over the phone or via an online link emailed to you.

3a.3 The first payment is classed as the deposit and will be deducted from the full cost of the course.

3a.4 The remaining payments will be taken automatically by our recurring payment system on the First of each month (commencing on the first of the month from the next month after the deposit has been taken). By making the first payment and completing our ‘Monthly Payment Agreement Form’ you are entering an agreement to pay the remaining amount and for the payments to be taken by Cognitia Consulting Limited automatically.

3a.5 After the deposit has been paid, You will be emailed a registration form to complete in order to allow Cognitia Consulting Ltd to create your online portfolio.  Your portfolio cannot be created until this form is returned to us

3a.6 If for any reason a recurring payment fails on the day it is due, You are to contact Cognitia Consulting Limited within 5 working days to make the payment manually.  The system will not attempt to take the payment automatically once it fails.   

3a.7 Where an automatic payment fails and a manual payment has to be taken, an administrative charge of £10.00 will be applied to the manual payment at the time of the manual payment being made.  This £10.00 administration charge will NOT reduce your balance.

3a.8 After an automatic payment fails, all future scheduled payments will be void so the plan will be reset by Our staff when You call to make a manual payment.  If required, this can be done against a different card to the one originally used.

3a.9 All future payments will be taken on the First day of each month

3a.10 When a payment has failed, and You have failed to contact Cognitia Consulting Limited within 5 days as stated in 3a.6, Your NVQ portfolio will be suspended from day 6 which will restrict access to Your portfolio until payment has been made.

3a.11 The card used for setting up a scheduled payment plan must have an expiry date beyond the date of the last scheduled payment.  Where this is not the case, Cognitia Consulting Limited reserve the right to reduce the number of monthly payments to ensure that the expiry date is within the last scheduled payment date.  This may result in higher monthly payments.

3a.12 The NVQ portfolio will have an expiry date and the NVQ must be completed by this date or an extension fee may be applied.  The timelines for completion and the fees for extension are as detailed in Section 17 of these Terms and Conditions.

3b. Construction Based NVQs which can be used to obtain a CSCS card.

3b.1 The customer must show commitment to the completion of the NVQ.  Cognitia Consulting Limited are aware that CSCS accept a Confirmation of Enrolment Letter from a training provider to allow individuals to gain a red (Trainee) CSCS card.

Cognitia Consulting Limited are more than happy to provide a Confirmation of Enrolment Letter to learners providing You meet the following conditions:

3b.1.1 Payment of no less than 3 months’ worth of the scheduled payments (i.e. Half the cost of the total cost) 


3b.1.2 Achievement of no less than 30% of the qualification on the learner’s electronic portfolio must have been accepted by the learner’s assessor.

4. Enrolment, Transfer and Cancellation

4.1. By enrolling for a qualification with Cognitia Consulting Ltd (whether You apply directly or whether a third party applies on Your behalf) You accept these Conditions.

4.2. Your enrolment with Cognitia Consulting Ltd will only be effective if and when Cognitia Consulting Ltd sends to You its official enrolment receipt and Cognitia Consulting Ltd has received in full the Enrolment Fee and (if applicable) any other fee specified by it.

4.3. Enrolment is for the purposes of identifying You, to Cognitia Consulting Ltd with whom You are studying. Tracking progress through Qualification’s will confirm Your eligibility to participate in Awarding Body Assessments and confirming previous units attained by You which count towards Awarding Body Qualification’s.
4.4 You must provide a copy of Your photographic ID to Cognitia Consulting Ltd within 7 days of enrolment. If this hasn’t been received within the 7 days, Cognitia Consulting Ltd will reserves the right to temporarily suspend account access until suitable ID has been received.

4.5. When enrolling for a qualification You are agreeing to abide by the regulations for that qualification, as set out by the Awarding Bodies to that qualification.

4.6. Qualification’s, in part or whole, cannot be transferred to another party.

4.7. You have fourteen days from the date of purchase to cancel Your course and request a refund. Requests for refunds must be made in writing to: services@cognitia.co.uk or Cognitia Consulting Ltd 148a Aberrhondda Road, Porth Rhondda Cynon Taf, CF39 0BA.  

4.8 Refunds will not be given if any element of Your qualification has commenced.

4.9 No refunds will be offered to You for part or fully completed courses.

4.10. No refunds will be offered to You if any course material has been downloaded from Your qualification(s)
4.11 Should You cancel Your course after the fourteen-day cooling off period, You are liable to pay the full amount of Your course purchased.

5. Programme of Study

5.1. Any qualification material supplied to You at the start of Your programme is written to meet the requirements of the published syllabus at that time. These materials, when used in conjunction with any supplementary materials provided during Your period of study and the tutorial support, provide all the information required for successful completion of Your programme.

5.2. Each enrolment is for a single user only. On registration, You will be allocated a user name and password (“ID”). You are responsible for all use of the Services using Your ID and for preventing unauthorised use of Your ID.

5.3. The price quoted to You or stated within our brochures and or website(s) is correct at the time of publication and is subject to change at any time.

5.4. Over the period of Your programme You will have access to Your course assessor by video call, email, forums, and telephone during normal UK working hours (8 am – 5pm) 

5.5. Your course access shall not exceed the time period stated in Section 17 of these Terms and Conditions from the date of purchase.

5.6. Cognitia Consulting Ltd accepts no responsibility for changes to the availability or syllabus content of the accredited courses as set by the Awarding Body. Should Your syllabus be phased out, at any time during Your study or assessment period, We can only extend this to the last available date for which Your course is valid. Students wishing to transfer to a new syllabus will incur a charge for this as deemed appropriate by us. In the event of changes to the syllabus and assessment criteria, We reserve the right to alter the content or structure of a course without prior notice being given to You.

6. Eligibility for study

6.1. All Cognitia Consulting Ltd Qualifications are delivered and examined in English (unless specified in the advertised course description).

6.2. Should English not be Your first language, it is Your responsibility to ensure that Your proficiency in both written and oral English is of a sufficient standard to enable You to meet the demands of both Your qualifications, studies and the examination(s).

6.3. Qualification’s official titles which include the word “National” are based upon UK legislation.

6.4. Cognitia Consulting Ltd has the right to refuse examination registration for students should You not meet Cognitia Consulting Ltd criteria.

6.5 It is Your responsibility to ensure that any course or qualification selected by You is suitable for Your requirements. You should have read and understood the course outline and met the necessary prerequisites before engaging our Services.

7. Liability for Cognitia Consulting Ltd 

7.1. Cognitia Consulting Ltd excludes liability for:

7.2.1 Any damage or loss to property unless triggered by the neglect of Cognitia Consulting Ltd or its employees;

7.2.2 Any loss of profit and or loss of earnings, loss of opportunity or loss of living expenses or any indirect loss suffered by You due to the breach by Cognitia Consulting Ltd of any obligation to You or due to any other act or omission or negligence of Cognitia Consulting Ltd or its employees or agents.

7.3. Neither You nor Cognitia Consulting Ltd shall have any liability to each other for any failure or delay in the performance of obligations due to any cause beyond the relevant party’s reasonable control.

7.4. Cognitia Consulting Ltd shall have no liability to You should its website or online portals be unavailable to access at any time or fails to perform within usual parameters or at all. Cognitia Consulting Ltd does not guarantee that its website is free from viruses and will be uninterrupted or error free.

8. Memberships

8.1. The memberships which are advertised as being available upon completion of Cognitia Consulting Ltd courses and qualifications are not guaranteed and are subject to the individual applying and being accepted by the applicable membership bodies.

8.2. Applying for memberships with awarding bodies may incur additional fees which are for the Candidates own account.

8.3. All memberships are subject to acceptance by the applicable institutes, some levels of memberships with the institutes require a minimal amount of practical experience in addition to Qualifications.

8.4. The level of membership offered is at the discretion of the applicable institute at all times.

8.5. Progression from GradIOSH to CMIOSH is through an internal IPD scheme.

9. Termination

Cognitia Consulting Ltd may terminate Your enrolment or registration at any time by written notice if:
9.1 You breach these Conditions, or any terms and conditions contained in any letter confirming Your enrolment or any documents or Policies issued by Cognitia Consulting Ltd or the Awarding Body at any time; or

9.2 You fail to pay any fees due to Cognitia Consulting Ltd; or

9.3 You have provided Cognitia Consulting Ltd whether through a third party or otherwise with any false or misleading information; or

9.4 You do not meet all of the administrative or academic requirements specified in the Guides issued by the Awarding Body; or

9.5 Any of the instances set out in clause 10 below occur; or

9.6 You are involved in any malpractice pursuant to the Awarding Bodies Malpractice Policy.

9.7. Should Cognitia Consulting Ltd terminate Your learning programme there will be no refund of any funds paid.

10. Physical and or verbal Abuse

Cognitia Consulting Ltd will not tolerate verbal or physical abuse of its employees or agents.

Any such incident of abuse may lead to

  1. a) The restriction of communications with You to a specified means e.g. via letter or email only or
    b) In cases which Cognitia Consulting Ltd, at its sole discretion, consider to be serious or in repeated cases of physical or verbal abuse, the termination of enrolment and / or registration with Cognitia Consulting Ltd and the Awarding Body, and / or exclusion from future enrolment or registration with Cognitia Consulting Ltd and the Awarding Bodies.

11. Intellectual Property Rights (IPR)

11.1 All copyright and other intellectual property rights of Course material purchased from Cognitia Consulting Ltd shall remain vested in Cognitia Consulting Ltd and such materials may not be reproduced/copied/distributed in any way without the prior written consent of Cognitia Consulting Ltd or as required by law.

11.2 If You access Cognitia Consulting Ltd website You must do so only subject to Cognitia Consulting Ltd terms of use on its website. You are responsible for keeping secure Your password and candidate’s personal identification number and You agree not to disclose it to any third party.

12. Miscellaneous

12.1 Failure by Cognitia Consulting Ltd to enforce strict compliance with these Terms and Conditions to You will not be considered a waiver of any provisions of these Terms and Conditions. No waiver by Cognitia Consulting Ltd of any breach by You of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.

12.2. Cognitia Consulting Ltd will post parchments/certificates by standard royal mail (unless recorded delivery is requested and paid for by You), Cognitia Consulting Ltd accept no responsibility for non-delivery of items posted.

12.3 If any provision of these Terms and Conditions are invalid or unenforceable in whole or in part; the validity of the other provisions of these conditions and the remainder of the provision in question, shall not be affected.

12.4 A person who is not a party to the contract governed by these Terms and Conditions shall not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999 except where such rights are expressly granted to an Accredited Course Provider further to these Terms and Conditions but this does not affect any right or remedy of a third party which exists, or is available, apart from that Act.

12.5 The contract governed by these Terms and Conditions shall be governed by and interpreted in accordance with English Law and the parties agree to submit to the non-exclusive jurisdiction of the English Courts.

13. General Data Protection Regulation (GDPR)

13.1. Cognitia Consulting Ltd will hold personal information about You and will use the information as follows: –

13.1.1. To process Your applications to Cognitia Consulting Ltd and administer Your enrolment and registration for Awarding Body Assessments;
13.1.2. To respond to requests from employers or employment agencies by providing verification or otherwise of information provided by You to employers or employment agencies of Qualifications gained through Cognitia Consulting Ltd You hold in connection with applications for employment;
13.1.3. To respond to queries raised by You or the Awarding Body
13.1.4. To deal with any disciplinary matters in respect to You;
13.1.5. To recover any monies owed by You to Cognitia Consulting Ltd;
13.1.6. To administer Cognitia Consulting Ltd policies;
13.1.7. To notify You of Your Awarding Bodies Assessments results;
13.1.8. To liaise with the Awarding Body and exchange information relating to You;
13.1.9. To make You aware of services Cognitia Consulting Ltd and other similar organisations can offer including information on current and future courses and Qualification’s unless You have notified us that You have opted out of receiving such information;
13.1.10. To carry out research to help Cognitia Consulting Ltd to improve and plan its Qualifications;
13.1.11. For research purposes (in which case Your details will be anonymous); and
13.1.12. As otherwise permitted by General Data Protection Regulation (EU) 2016/679

13.2. If You are studying outside the European Economic Area Cognitia Consulting Ltd may need to transfer Your personal information to the course providers with whom You have enrolled outside the European Economic Area to use Your information so that services intended by these Terms and  Conditions can be provided to You. Countries outside the European Economic Area may not give the same level of protection to Your personal data as is available in the European Economic Area. By enrolling with Cognitia Consulting Ltd where You are studying outside the European Economic Union You explicitly consent to such transfer of Your personal information.

13.3. You hereby consent to Cognitia Consulting Ltd emailing Your results to You if it so decides.

14. Further Information

14.1 By enrolling onto a Cognitia Consulting Ltd course or qualification You agree to accept our stakeholders’ Terms and Conditions which can be found on their websites or by following the below links:

IOSH Terms & Conditions

14.2 Cognitia Consulting Ltd are a registered UK company, Company Registration: 09700800

14.3 Cognitia Consulting Ltd are VAT registered in England. UK VAT No: GB 223673024

14.4 Cognitia Consulting Ltd registered UK Head Office address: Cognitia Consulting Ltd, 148a Aberrhondda Road, Porth, Rhondda Cynon Taf, CF39 0BA

14.5 Cognitia Consulting Ltd registered UK Head Office telephone number: +44 (0) 2921 675265

14.6 Cognitia Consulting Ltd registered UK Head Office main email address: services@cognitia.co.uk 

14.7 Cognitia Consulting Ltd registered Website: https://www.cognitia.co.uk

15. Statutory Rights

These Terms and Conditions shall not affect Your statutory rights as a consumer.

16. NVQ’s

NVQ’s are ‘learner led’ qualifications and are not ‘taught courses’ and it is the responsibility of You the learner to submit evidence to Your E-Portfolio.  Similarly, it is Your responsibility to contact Your assessor to discuss any issues You may have or assistance You may require. 

17. Duration/Access

Cognitia Consulting NVQ’s course access varies and are all delivered at a distance.  All NVQ’s are subject to a maximum time period for access and completion as detailed below: 

NVQ Level 7 Diploma Construction Senior Manager gives 24 months access 

NVQ Level 7 Diploma in Strategic Management & Leadership (QCF) gives 24 months access

NVQ Level 6 Construction Site Management Diploma gives 24 months access 

NVQ Level 6 Diploma In Construction Contracting Operations Management gives 12 months access

NVQ Level 6 Diploma Occupational Health & Safety Practice gives 12 months access

NVQ Level 5 Diploma in Management and Leadership (QCF) gives 12 months access

Any other NVQ’s provided by Cognitia Consulting Ltd allow 12 months access.

It is the policy of Cognitia Consulting Limited that if You have failed to complete Your qualification within the timescales above (measured from time of registration), then access to Your online portal and assessor support will be suspended.  

In order to reactivate Your portal, a fee will apply.  Extensions are subject to Cognitia Consulting Limited approval and will be charged at £500.00 + VAT and is payable in full before the suspension is lifted.

Should a candidate need 4-6 weeks to finish their qualification, this will be free of charge subject to acceptance. (Candidates must be at a minimum of 90% complete for the whole qualification)

18. Complaints Procedure

If You have a complaint relating to any aspect of Your course, please raise with Cognitia Consulting Ltd to allow us to investigate under the Cognitia Consulting Ltd complaints procedure, to resolve the issue.

19. Privacy Policy

At Cognitia Consulting Ltd We recognise that privacy is important. This Policy applies to all of the products, services, resources and courses offered by Cognitia Consulting Ltd.

If You have any questions about this Policy, please feel free to contact us through our website or write to us at services@cognitia.co.uk

Information We collect and how We use it:

We may collect the following types of information:

Information You provide – When You sign up for a Cognitia Consulting Ltd eLearning Account, We ask You for personal information (such as Your name, email address and an account password). For certain services We may also request credit card or other payment account information which We maintain in encrypted form on secure computers.

Cognitia Consulting Ltd cookies – When You visit any Cognitia Consulting Ltd site, We send one or more cookies – a small file containing a string of characters – to Your computer that uniquely identifies Your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search. Most browsers are initially set up to accept cookies, but You can reset Your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services may not function properly if Your cookies are disabled.

Log information – When You use resources and courses, our servers automatically record information that Your browser sends whenever You visit a website. These server logs may include information such as Your web request, Internet Protocol address, browser type, browser language, the date and time of Your request and one or more cookies that may uniquely identify Your browser.

User communications – When You send email or other communication to Cognitia Consulting Ltd, We may retain those communications in order to process Your inquiries, respond to Your requests and improve our services.

Sites – This Privacy Policy applies to web sites and services that are owned and operated by Cognitia Consulting Ltd. We do not exercise control over the sites displayed as search results or links from within our various services. These sites may place their own cookies or other files on Your computer, collect data or solicit personal information from You.

Cognitia Consulting Ltd only processes personal information for the purposes described in the applicable Privacy Policy and/or privacy notice for specific services. In addition to the above, such purposes include:

Providing our resources and services to users, including the display of customized content and advertising;

Auditing, research and analysis in order to maintain, protect and improve our services;

Ensuring the technical functioning of our network; 

Developing new services, building new courses and resources.

Cognitia Consulting Ltd, process personal information on our servers in England, Ireland, Europe, the United States of America and in other areas of the globe. In some cases, We process personal information on a server outside Your own country. We may process personal information to provide our own services.

Choices for personal information

When You sign up for a particular course that requires registration, We ask You to provide personal information. If We use this information in a manner different than the purpose for which it was collected, then We will ask for Your consent prior to such use.

If We propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, We will offer You an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless We have obtained Your prior consent.

You can decline to submit personal information to any of our resources or courses, in which case Cognitia Consulting Ltd may not be able to provide those resources to You.

Information sharing

Cognitia Consulting Ltd only shares personal information with other companies or individuals in the following limited circumstances:

We have Your consent. We require opt-in consent for the sharing of any sensitive personal information.

We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.

We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to 

(a) satisfy any applicable law, regulation, legal process or enforceable governmental request, 

(b) enforce applicable Terms of Service, including investigation of potential violations thereof, 

(c) detect, prevent, or otherwise address fraud, security or technical issues, or 

(d) protect against imminent harm to the rights, property or safety of Cognitia Consulting Ltd and its’ staff, its users or the public as required or permitted by law.

If Cognitia Consulting Ltd becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, We will provide notice before personal information is transferred and becomes subject to a different privacy policy.

We may share with third parties’ certain pieces of aggregated, non-personal information, such as the number of users who searched for a particular term, for example, or how many users clicked on a particular advertisement. Such information does not identify You individually.

Please contact our Head Office address for any additional questions about the management or use of personal data.

Information security

We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where We store personal data.

We restrict access to personal information to Cognitia Consulting Ltd site members, employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data integrity

Cognitia Consulting Ltd processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that We only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information We process is accurate, complete, and current, but We depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information

When You use Cognitia Consulting Ltd resources and courses , We make good faith efforts to provide You with access to Your personal information and either to correct this data if it is inaccurate or to delete such data at Your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where We provide information access and correction, We perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information.


Cognitia Consulting Ltd regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Cognitia Consulting Ltd treatment of personal information by contacting us through this web site or by writing to us at services@cognitia.co.uk

Changes to this policy

Please note that this Privacy Policy may change from time to time. We will not reduce Your rights under this Policy without Your explicit consent, and We expect most such changes will be minor. Regardless, We will post any Policy changes on this page and, if the changes are significant, We will provide a more prominent notice (including, for certain services, email notification of Policy changes). Each version of this Policy will be identified at the top of the page by its effective date, and We will also keep prior versions of this Privacy Policy in an archive for Your review.

20. Plagiarism Policy


As a business which carries out assessment, We have an obligation to ensure that all students or candidates receive a fair and accurate representation of their work, this could be in the form of assessing evidence for vocational qualifications or submissions of assignments or examinations.

Plagiarism undermines the value of qualifications for all concerned from the students or candidates, the training provider and the awarding body, as it undermines their credibility. If a candidate passes an assessment or gains a qualification by unfair means, it is unfair to others who have gained the qualification by proper means. For those reasons We must ensure that plagiarism and other forms of cheating have not taken place.

What is plagiarism?

Plagiarism involves the student or candidate knowingly taking, copying and using another person’s work and claiming it as their own.
It can be a fine dividing line between deliberate plagiarism and failure to acknowledge sources of information or contributions by other parties appropriately.

To avoid plagiarism, You must give clear credit whenever You use:

Another person’s idea, opinion or theory
Statistics, and various data such as graphs, etc.
Quotations or paraphrases of another person’s written or spoken words


It is the responsibility of the student or candidate to ensure that work submitted for purposes of assessment is their own and to ensure that any input from a third party is clearly referenced.
It is the responsibility of assessment staff, examiners and invigilators to stress to the students or candidates that Cognitia Consulting Ltd as a provider and the awarding bodies will not tolerate plagiarism and will investigate any such identified occurrences of plagiarism and ultimately inform them of the consequences if they fail to comply.

Preventative action

Steps to reduce the potential for plagiarism should always be taken; this may be in the form of changing assessment plans and individualizing. Randomly asking questions rather than standardising or having a bank of questions on which to draw also changing methods of assessment where possible. Ensuring an appropriate level of assessors, supervision and or invigilators, who are suitably trained, are available.

Students or Candidates should be encouraged to put in quotations everything that comes directly from another person. Also, to paraphrase, but ensure that they are not just simply rearranging or altering a few words.


Evidence of plagiarism must be gathered carefully and confidentially. All documentation relating to a potential case must be retained and stored securely.
In all cases the person carrying out the investigation must ensure that there is clear evidence that plagiarism has taken place.

Therefore, the following must be considered:

Was the outcome of the qualification changed by the plagiarism? If so then the assessment should be taken again.
If the plagiarism was minor and did not appear to be intentional cheating then guidance and support should be given to the student to overcome this.
If the plagiarism takes the form of copying and pasting material from a resource such as the internet the student / candidate must be made aware that this is unacceptable and must be advised to resubmit.
If the student / candidate fails to understand it should be questioned as to whether the course is suitable for them or whether the assessment instructions are clear.


If after a thorough investigation it is clear that plagiarism has occurred the student / candidate must be informed of the consequences.
Depending on the qualification, this could be resubmitting evidence as part of an NVQ, voiding an examination result or re-sitting an examination.


If the student / candidate disputes the allegation, they have the right to appeal to the awarding body. Details of the individual awarding body’s procedure should be made available to the student / candidate at the earliest opportunity and both parties should follow their guidance.

If You have any additional questions or concerns about this Policy, please feel free to contact us any time through this web site or at services@cognitia.co.uk

21. Terms of Use of Website Policy (“Terms of Use”)


Please read these Terms of Use carefully as they set out the terms of use on which You may access and make use of this Website whether as a Guest or registered User. By accessing and/or using this Website, You indicate that You accept these Terms of Use and that You agree to abide by them. If You do not agree to these Terms of Use, You should cease accessing and using the Website immediately.


“Website” means the website that You are currently using (https://www.cognitia.co.uk)

“User”, “Users”, “You” and “Guest” means any third party that accesses the Website and who is not employed by Cognitia Consulting Ltd and acting in the course of their employment;

“The Company”, “We”, “us” means Cognitia Consulting Ltd, and its subsidiaries and associated companies;

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Service” means collectively any online facilities, tools, services or information that The Group makes available through the Website either now or in the future.

Owner and Operator

The Website is owned and operated by Cognitia Consulting Ltd, a company registered in Wales with The Company number 09700800 and its registered office at 148a Aberrhondda Road, Porth, Rhondda Cynon Taf, CF39 0BA

General Provisions

These Terms of Use are applicable to any use of the Website.

The services provided under the Website are supplied by Cognitia Consulting Ltd and its subsidiaries and associated companies (“The Group”).


Use of the Website is also governed by our Privacy Statement, which is incorporated into these Terms of Use by this reference.


Terms and conditions relating to the pricing and availability of products and services advertised on the Website are available separately as “Terms and Conditions of Purchase”, and contracts for the sale of products and services formed through the Website are governed by those Terms and Conditions of Purchase.

Intellectual Property

All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of The Group, our affiliates or other relevant third parties.  By continuing to use the Website You acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by us.

Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Links to Other Websites

This Website may contain links to other web sites.  Unless expressly stated, these web sites are not under the control of The Group or that of our affiliates.  We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another web site on this Website does not imply any endorsement of the web sites themselves or of those in control of them.

Links to this Website

Those wishing to place a link to this Website on other web sites may do so only to the home page of the Website (https://www.cognitia.co.uk) without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the permission of The Group.

Availability of the Website

The Service is provided “as is” and on an “as available” basis.  The Group makes no warranty that the Service will be free of defects and/or faults.  To the maximum extent permitted by the law We provide no warranties either express or implied of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

The Group accepts no liability for any disruption or non-availability of the Website in any circumstance.


The Group makes no warranty or representation that the Website will meet Your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

No part of this Website is intended to constitute a contractual offer capable of acceptance.

The Website is intended for use within the United Kingdom. Those who choose to access this site outside of the United Kingdom are responsible for compliance with local laws to the extent that local laws are applicable.

Limitation of Liability and Indemnification

You agree to indemnify The Group from any proceedings brought against it to the extent that such proceedings arise in connection with Your use of the Website in breach of the Terms of Use, or with any claim for infringement of any third party intellectual property rights, or with any claim for defamation arising from Your particular use of the Website, including any information which You enter on the Website.

To the maximum extent permitted by law, The Group accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website, the Content, or any information contained therein. The User should be aware that they use the Website and it’s Content at their own risk.

Nothing in these Terms of Use excludes or restricts The Group’s liability for death or personal injury resulting from any negligence or fraud on the part of The Group.

Whilst every effort has been made to ensure that these Terms of Use adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms of Use and shall not affect the validity and enforceability of the remaining terms. This clause shall apply only within jurisdictions where a particular clause is judged to be unlawful, invalid or otherwise unenforceable.

No Waiver

In the event that any party to these Terms of Use fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Terms of Use

In the event of any conflict between these Terms of Use and any prior versions thereof, the provisions of these Terms of Use shall prevail.

Law and Jurisdiction

These Terms of Use and the relationship between You and The Group shall be governed by and construed in accordance with the Law of England and Wales, and The Group and You agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Changes to the Service and these Terms of Use

The Group reserves the right to change the Website, its Content or these Terms of Use at any time and without notice to You. You will be bound by the Terms of Use in force at the time that You access the Website.

Please ensure You read Cognitia Consulting Ltd terms and conditions thoroughly as it governs Your use of Cognitia Consulting Ltd services and limits our liability to You. By enrolling onto a Cognitia Consulting Ltd course You are deemed to have accepted the terms and conditions outlined in this document.


Call: +44 (0) 2921 675 265

Email: services@cognitia.co.uk

148a Aberrhondda Road, Porth, Rhondda Cynon Taff, ​CF39 0BA

Mon-Fri: 9am-5pm