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Privacy & Refunds Policy for Purchases

STATEMENT

This privacy policy (”Policy”) sets out what information we collect here on the Cognitia Consulting Limited site and all the wholly owned websites in our network, what we do with that information and with whom we share it. We have aimed to make this Policy as clear and complete as possible to demonstrate our commitment to keeping secure any information you share with us. Cognitia Consulting Limited complies with the Data Protection Act 1998 in all use of personal data. If you have any questions about this Policy, please email us at services@cognitia.co.uk

WHAT INFORMATION WILL WE COLLECT?

The key reason we collect information about you is to improve and tailor Cognitia Consulting Limited to your likes and dislikes. We will collect certain information about you when you either register as a visitor or as a training provider (name, address, telephone number, e-mail address, web sites owned, site traffic date). As a user, Cognitia Consulting Limited will collect information about you from your use of the Cognitia Consulting Limited site via cookies. We do not process any sensitive data about you or share it with any 3rd parties; aside for new training provider data whereby it may become necessary to share your details with other wholly owned websites of Cognitia Consulting Limited. We do not store our customer’s financial details.

WHAT WILL WE DO WITH YOUR INFORMATION?

Cognitia Consulting Limited will use the information you share with us to administer your Cognitia Consulting Limited account and issue you with a personalised security password. This ensures that only you can use your Cognitia Consulting Limited account. We may also compile statistical databases to help run the Cognitia Consulting Limited site.

SHARING INFORMATION

Cognitia Consulting Limited will NOT share your personal information with any third parties and will never sell, rent, exchange or release any personal information to any third party without your consent.

PROCESSING OF DATA

Cognitia Consulting Limited supports the use of third party ROI tracking and analysis of visitor data. By using Cognitia Consulting Limited and/or its services, you expressly grant Cognitia Consulting Limited permission to request and review aggregated (i.e. in a format that will not allow the identification of specific client’s performance) data from any such third party. Any such data obtained from a third-party company will not allow the identification of any specific visitor and will be used by Cognitia Consulting Limited for internal review purposes.
Cognitia Consulting Limited may also use aggregated, non-personal information to report on trends observed in keyword searches and clicked keywords for PR, sales and marketing purposes. Such information will not allow your personal information to be identified.

COOKIES

The use of cookies is an industry standard. Cookies are small pieces of information that your Web browser transfers to your computer’s hard disk, hence saving your Web activities. Cookies monitor your clicks as you go through the Cognitia Consulting Limited site, indicating whether we have repeat customers, if so where they are coming from and whether we are delivering a quality product to our customers. Cookies identify a user’s computer but they do not contain any personally identifiable information. They are utilised by many other websites to benefit their users by enabling provision of a personalised service.

COGNITIA CONSULTING LIMITED RELATIONSHIP WITH WEB SERVERS

The Cognitia Consulting Limited website uses ad servers to serve many of the training courses that you see on pages of the Cognitia Consulting Limited website. We use multiple Web servers situated across the world to help with the load balancing of our visitors. Information entered Cognitia Consulting Limited in the form of training courses is distributed via a web feed to 3rd party websites to aid the sales process. Such information will not allow your personal information to be identified

SECURITY

Cognitia Consulting Limited is committed to the security of all data we collect. To this end, we will issue you with a personalised password to secure your data. It is your responsibility to keep this password secret. We also use industry standard procedures to protect your data, including anti-robot and anti-spamming technology. It should be noted that although we have such security measures in place we cannot guarantee the loss, misuse or alteration of personal data.

DISCLAIMER

Cognitia Consulting Limited contains links to many other Websites. Cognitia Consulting Limited declaims responsibility for the privacy practices or the content of other linked Websites provided through or on this Cognitia Consulting Limited Internet site. The privacy practices and content of any third-party materials should be determined individually.

CHANGES TO THE POLICY

We reserve the right to change this Policy at any time. Any changes will be recorded on the site on the revised Privacy Policy. We will not notify you of these changes and to this end we strongly encourage you to check back frequently.

YOUR OPTIONS

By using Cognitia Consulting Limited and/or by completing the training provider and/or visitor registration form, you hereby consent to Cognitia Consulting Limited using and sharing the information in the manner referred to above. If you consent now but later change your mind, you may at any time withdraw your consent by notifying us at services@cognitia.co.uk . If you withdraw your consent, Cognitia Consulting Limited will close your account and stop using your information immediately. You may also change or correct any of your details at any time by using your profile edit at Cognitia Consulting Limited.

REFUNDS FOR COURSES AND NVQS

Cancellation Policy – Courses 

If you wish to cancel a course booking, you must notify us in writing. Course cancellations are subject to fees in accordance with the following table of charges:

No. of Days Before Course Start Date Course Cancellations

More than 21 working days
25% of course fees

Between 11 and 20 working days
50% of course fees

10 or fewer working days
Full course fees

For refunds outside of this time frame please email accounts@cognitia.co.uk or call 02921 675265

Cancellation Policy – NVQs 

There are no refunds available on NVQs once the transaction has been made.