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Cancellation & Refund Policy

Courses

If you wish to cancel a course booking, you must notify us in writing.

Course cancellations are subject to fees in accordance with the following table of charges (No. of Days Before Course Start Date):

  • More than 20 working days – 25% of course fees
  • Between 11 and 20 working days – 50% of course fees
  • 10 or fewer working days – Full course fees

Certificates will be held until full payment is received.

NVQ’s

Strictly no refunds on NVQ’s after enrolment.

Once a learner has been enrolled on the NVQ, which is after payment is made and the registration form is sent, there will be no refund issued.

After payment is made the process of setting up the e-portfolio, allocation of an assessor and registration with the awarding body cannot be undone.

NVQ portfolio’s have a limited time for the learner to complete the NVQ, if this date passes we may charge an extension fee for the learner to continue their NVQ.

Learners can be replaced/updated subject to an administration fee which varies with each NVQ, ONLY if the past learner has not submitted any assessments.

We reserve the right to charge late payment interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debt (Interest) Act 1998.

Cognitia

Call: 02921 675265

Email: services@cognitia.co.uk

148a Aberrhondda Road, Porth, Rhondda Cynon Taff, UK, CF39 0BA

Mon-Fri: 9am-5pm